- Oct 29, 2015, 9:31 PM
Cancellations and refund
Cancellation of not processed ordersThe Customer using the online system forms an order for the sewing patterns and forwards it to the Company. The Company automatically confirms the receipt by giving the order a unique identification number, and sends an invoice and a confirmation to the e-mail stated in the order. The Customer using the personal account may change or cancel his order before it is processed. The Customer singly performs all the operations with his order created in the personal account system. The Company’s staff doesn’t accept and process any requests, changes or cancellations made by telephone, fax, e-mail or in any other way except through the personal account system.
Processed ordersDue to the nature of the product a customized sewing pattern cannot be returned after purchase and the service is considered provided once your order acquires status "success".
The pattern is provided 'as is'. We always aim at providing the tip top service and will send you most complete instructions so that your garment turns out excellent. Please remember that the actual fitting of a clothes sewed depends on the material chosen and sewer skills, and cannot be considered a reason for refund.
In case the Customer has any complaints while using the Services he should state his complaint in written form, attach relevant documents and forward them to the Company. Within 10 days the Company will either indemnify the Customer for losses or give a reasoned refusal. In any case the amount of losses subject to compensation by the Company can’t exceed 100% full price of the items that were purchased but not used by the Customer.
ReimbursementAccording to the rules of international payment systems, the money can only be returned to the same card from which the payment was made.
Thank you Maria, she is a bit tricky to pin down on what she wants. I think I will just make a standard button up shirt. With matching shorts, it will make cute pjs. Thank you Jane, I just KNEW she wasn't going to like it but I don't like UFO's. I have not seen it on, far too busy for a photo (eye-roll) the collar is lovely! Guta, thank you! I added side vents as she likes to tie them but I could trim it off. I wanted her to try it first. Ah well, not the first rejected garment which is why I muslined before cutting the good stuff. Гута, спасибо! Я добавил боковые вентиляционные отверстия, так как она любит их завязывать, но я мог бы обрезать их. Я хотел, чтобы она сначала попробовала. , ну, не первая отвергнутая одежда, поэтому я муслин перед тем, как разрезать хорошие вещи.